Refund and Returns Policy

At Signature Stitch by Diksha, we take pride in providing carefully designed and quality-checked women’s clothing. We carefully inspect our products before dispatch to ensure that you receive your order in proper condition.

We accept returns only for products that are defective or have a manufacturing defect. Returns are not accepted for change of mind, size preference, colour preference, personal preference or any other reason unrelated to a product defect.

1. Return Eligibility

A return may be requested only if:

• The product has a manufacturing defect.
• The product is defective when received.
• The product has a defect that was present before or at the time of delivery.

You must contact Signature Stitch by Diksha within 7 days of delivery to report a defective product.

Returns requested after 7 days of delivery may not be accepted.

2. Non-Defective Products

We do not accept returns for products that are not defective.

This includes returns requested because of:

• Change of mind.
• Personal preference.
• Colour preference.
• Size preference.
• Incorrect size selection by the customer.
• The product does not look as expected.
• The customer no longer wants the product.
• Minor differences in colour caused by screen or lighting conditions.

Please carefully check the product description, size chart, measurements and other product information before placing your order.

3. Customized and Made-to-Order Products

Customized, altered, stitched-to-measure and made-to-order products are not eligible for return or exchange, except where the product is defective or has a manufacturing defect.

If you receive a defective customized or made-to-order product, please contact us within 7 days of delivery with the required photographs or videos.

4. Conditions for Defective Product Returns

To process a defective product return:

• The product should not have been washed.
• The product should not have been worn or used, except where necessary to identify the defect.
• The product must not have been altered, repaired or modified by the customer.
• Original tags and labels should be retained wherever applicable.
• The product should be returned in the condition in which it was received.
• We may request photographs or videos showing the defect and product packaging.

A return will be approved only after our team reviews the reported defect.

5. How to Report a Defective Product

If you receive a defective product, contact Signature Stitch by Diksha within 7 days of delivery.

Please provide:

• Order number.
• Customer name.
• Contact number or email address.
• Description of the defect.
• Clear photographs of the product.
• Clear photographs or video showing the defect.
• Photographs of the packaging, where relevant.

Our team will review the information and may request additional photographs or videos if required.

6. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Our team will review the reported issue and determine whether the product qualifies for a return.

If the defect is confirmed, we will provide instructions for returning the product.

If the reported issue does not qualify as a product defect, the return request may be declined.

7. Return Shipping for Defective Products

If a product is confirmed to be defective due to a manufacturing defect or an error attributable to Signature Stitch by Diksha, we will provide the appropriate return instructions.

Customers should not send products back without receiving return instructions from our team.

Return shipping arrangements for approved defective-product returns will be communicated by our team during the return process.

8. Refunds

Once the returned product is received and inspected, we will confirm whether the return has been approved.

If the return is approved, the applicable refund will be processed to the original payment method or through another suitable payment method.

The time required for the refund to appear in your account may vary depending on your bank, payment gateway or financial institution.

No refund will be issued for products that do not qualify under this return policy.

9. Exchanges

Signature Stitch by Diksha does not offer general exchanges.

If a product is confirmed to be defective, our team may provide a replacement, exchange or refund depending on product availability and the circumstances of the case.

A replacement or exchange is subject to availability.

10. Cancellation Policy

Orders may be cancelled only before they have been processed, customized, stitched or dispatched.

Once an order has entered production, has been customized or has been dispatched, cancellation may not be possible.

Please contact us as soon as possible if you wish to request an order cancellation.

11. Colour and Product Appearance

Product colours may appear slightly different depending on your screen, monitor settings, lighting conditions and photography.

Minor colour variations that do not indicate a product defect are not eligible for return.

12. Important Information

We strongly recommend checking your order carefully after delivery and reporting any defect within 7 days of delivery.

Please do not wash, alter, repair or otherwise modify a product before reporting a suspected defect.

Signature Stitch by Diksha reserves the right to inspect the product and determine whether the reported issue qualifies as a manufacturing defect.

13. Contact Us

For assistance regarding a defective product, please contact Signature Stitch by Diksha through the contact details available on our website.

Please keep your order number ready when contacting us so that our team can assist you quickly.