Shipping Policy

At Signature Stitch by Diksha, we carefully pack and dispatch every order to ensure that your products reach you safely and in good condition. We currently provide delivery services across India.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

Customized, stitched-to-measure and made-to-order products may require additional processing time depending on the product and customization requirements.

Business days do not include Sundays and public holidays.

2. Delivery Time

The estimated delivery time after dispatch is:

• Punjab: 2–5 business days
• Major Indian cities: 3–7 business days
• Other locations across India: 4–10 business days

Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational delays and other circumstances beyond our control.

3. Shipping Charges

Shipping charges applicable to your order will be displayed at checkout before you complete your purchase.

Orders above ₹5,999 are eligible for free standard shipping within India.

Orders below ₹5,999 may be subject to applicable shipping charges based on the delivery location and order details.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact details provided during checkout.

You can use the tracking information to check the status of your shipment.

5. Delivery Delays

While we make every effort to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to:

• Weather conditions.
• Public holidays.
• Courier or transportation issues.
• Remote delivery locations.
• Incorrect or incomplete delivery information.
• Unforeseen logistical or operational circumstances.

Such delays may be beyond the control of Signature Stitch by Diksha.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including their complete address, PIN code and active contact number.

Signature Stitch by Diksha will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to incorrect delivery information.

7. Damaged or Defective Products

Please inspect your order carefully after delivery.

If you receive a product that is damaged or defective, you must contact Signature Stitch by Diksha within 7 days of delivery.

Please provide:

• Order number.
• Description of the issue.
• Clear photographs of the product.
• Clear photographs of the packaging, where applicable.
• Video of the product or defect, if requested by our team.

Please do not wash, alter, repair or otherwise modify the product before reporting the issue.

8. Returns for Defective Products

Signature Stitch by Diksha accepts returns only for defective or manufacturing-defect products.

A return request must be submitted within 7 days of delivery.

Returns are not accepted for:

• Change of mind.
• Personal preference.
• Colour preference.
• Size preference.
• Incorrect size selection by the customer.
• Products that are washed, worn, altered or damaged after delivery.
• Customized or made-to-order products, unless they are defective or have a manufacturing defect.

For complete information, please refer to our Refund & Returns Policy.

9. Customized and Made-to-Order Products

Customized, stitched-to-measure and made-to-order products may require additional processing time.

The delivery timeline for such products may therefore differ from standard products.

Such products are not eligible for return or exchange due to change of mind, size preference or personal preference. However, defective products remain subject to our 7-day defective-product return policy.

10. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, refuses delivery, or has provided incorrect or incomplete delivery information, the shipment may be returned to us by the courier.

If re-shipping is requested, additional shipping charges may apply.

11. Contact Us

If you have any questions regarding your order, delivery or a damaged/defective product, please contact Signature Stitch by Diksha using the contact details available on our website.

Please keep your order number ready when contacting us.